Customer Operations Support Consultant -CRM/ERP

Customer Operations Support Consultant -CRM/ERP

Permanent

Zurich - Switzerland

On behalf of our client, a well-known Consulting Company is one of the fastest growing business consultancy firms in Switzerland, we are looking for a Customer Operations Support Consultant, for their role based in Zurich - Switzerland.

The Role

• You maintain telephone and written contact with our internal customers and process inquiries about our Client's core applications (ERP & CRM, Risk & Independence, accounts payable) and their processes
• You work in a dynamic environment and support your internal customers and document the requests in a ticket system
• You are responsible for the quality control of the automated invoice dispatch and the responsible person for correcting any errors
• You are responsible for preparing and sending customer reminders
• You maintain close contact with the various application managers
• You will keep System updated and actively integrated.
• You will help with the design of documentation and ongoing maintenance the internal "Knowledge Center"
• You take part in the training of new team members and have the opportunity to work on ongoing projects
• You develop your technical and personal skills through regular feedback and on-the-job training

Your Profile

• You have commercial training
• Experience in 1st level support Customer Service Support
• You have a good understanding of ERP and CRM systems and have one quick grasp to learn system usage and processes
• You are fluent in German and English
• You have a service-oriented personality
• You have an analytical procedure and quickly find your way around guidelines and policies
• You have a high service orientation