IT Level 1 Application support

Duties and responsibilities:

• Analyze incoming Medium and Low priority incidents and timely involve the necessary technical teams for troubleshooting
• Spot repeating incidents and trigger escalation to the manager Oncall
• Callout manager oncall for Critical and High incidents to organize the task force
• Trigger improvements with relevant teams, in case needed What we look for in an applicant:
• Degree in Telecommunication or Computer Science
• IT Service Desk experience is considered a plus
• Understanding of ITIL Service Management best practice
• Solid understanding of security and GDPR rules and standards
• Fluent English
• Strong analytical and conceptual thinking with high focus on quality
• Enjoys working in a fast-moving environment, is comfortable with change and working with people on all levels of an organization
• Can-do and hands-on mentality, with a flexible and open-minded personality