Connect44

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IT Support- Field Engineer

Connect44

IT Support- Field Engineer

Job Location

Lachen, March

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

0600385417442

IT Support- Field Engineer
Permanent Role
Lachen - Schwyz - Switzerland

IT Support- Field Engineer

Permanent Role

Lachen - Schwyz - Switzerland

Our client, a well known Consulting Company, is currently looking for a friendly, initiative, service and customer-oriented personality IT supporter to help them with their operating and maintaining of its IT infrastructure.

The Role:

  • Providing IT Infrastructure field support to L2
  • Troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Skills and Experience Required:

  • 5 to 6 years of strong experience in a similar role
  • 2nd Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Good level of German and English
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
  • Experience of ticketing tools (ServiceNow / Remedy etc.)

Non-Technical Skills

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customer at different levels.
  • Self- Driven and result oriented.
  • Really passionate about the work