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Junior Technical Support Engineer


Junior Technical Support Engineer

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Available Positions

1 positions

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For our team in Timisoara we are looking for a Junior Technical Support Engineer

Main Tasks

  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Arrange delivery of spare parts to customers to ensure SLAs are adhered to; along with arranging/chasing the return of faulty parts.
  • Monitor TAC delivery KPI
  • Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing,software’s and networks
  • Fault diagnosis, log collection and resolution of issues, in co-operation with system and equipment suppliers as appropriate
  • Manage and arrange 3rd-party engineers for onsite trouble-shooting at customer’s sites
  • Perform service survey after ticket closure
  • Travel may be required within EU
  • Follow processes of network security and data protection
  • This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value. Technical training will be provided.

Required compentencies:


  • Mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc.), including: microcode upgrade, management module configuration, RAID configuration, installation and replacement of accessories, and installation of operating systems (Window, Linux, ESX).
  • Mainstream low-end storage (HUAWEI, Lenovo, Dell EMC, HPE, NetApp), including: installation and replacement of accessories, microcode upgrade, management module configuration, RAID, LUN, host mapping, etc.
  • Brocade SAN switches, including: initial configuration, zone configuration, etc.


  • VMware vSphere includes: installing ESX, vCenter, configuring virtual networks, storage, clusters, creating virtual machine modules, etc.
  • Microsoft Hyper-v, including: installing Hyper-v, SCVMM, configuring virtual network, storage, cluster, creating virtual machine modules, etc.

Operation System:

  • Windows and Linux operating systems, including: user and permissions configuration; storage, network, configuration; plus, domain, etc.
  • Windows roles and services, including: install and configure AD, File Server, DFS, NTP, KMS, etc.

Soft Skills:

  • Excellent communication skills in English, German or Mandarin is a plus.
  • Good telephone manner
  • Self-motivated
  • Ability to work on own and under pressure