Connect44

Our team

Junior Technical Support Engineer

Connect44

Junior Technical Support Engineer

Job Location

Timisoara

Available Positions

2 positions

Job Type

Permanent

Job Ref. Number

JTSE21102021

For our team in Timisoara we are looking for a Junior Technical Support Engineer for our ICT TAC (Technical Assistance Centre) with activities that includes providing industry
leading post-sale technical support for customers around EU.

Your role will include:

For our team in Timisoara we are looking for a Junior Technical Support Engineer for our ICT TAC (Technical Assistance Centre) with activities that includes providing industry leading post-sale technical support for customers around EU.

Your role will include:

  • Answer queries on basic technical issues and offer advice to solve them
  • Respond to queries and requests for assistance, logging and updating those queries to reflect the
    ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within
    the set SLAs agreed between CTE and customers
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Arrange delivery of spare parts to customers to ensure SLAs are adhered to; along with
    arranging/chasing the return of faulty parts
  • Monitor TAC delivery KPI
  • Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing,
    software’s and networks
  • Fault diagnosis, log collection and resolution of issues, in co-operation with system and equipment
    suppliers as appropriate
  • Manage and arrange 3rd-party engineers for onsite trouble-shooting at customer’s sites
  • Perform service survey after ticket closure
  • Travel may be required within EU
  • Follow processes of network security and data protection
  • This is an opportunity for someone who possesses patience, empathy for customers, and the wish to
    hone skills whilst providing customer value. Technical training will be provided.

Required competencies:

Hardware:

  • Mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc.), including: microcode upgrade, management
    module configuration, RAID configuration, installation and replacement of accessories, and installation
    of operating systems (Window, Linux, ESX).
  • Mainstream low-end storage (HUAWEI, Lenovo, Dell EMC, HPE, NetApp), including: installation and
    replacement of accessories, microcode upgrade, management module configuration, RAID, LUN, host
    mapping, etc.
  • Brocade SAN switches, including: initial configuration, zone configuration, etc.

Virtualization:

  • VMware vSphere includes: installing ESX, vCenter, configuring virtual networks, storage, clusters,
    creating virtual machine modules, etc.
  • Microsoft Hyper-v, including: installing Hyper-v, SCVMM, configuring virtual network, storage, cluster,
    creating virtual machine modules, etc.

Operation Systems:

  • Windows and Linux operating systems, including: user and permissions configuration; storage,
    network, configuration; plus, domain, etc.
  • Windows roles and services, including: install and configure AD, File Server, DFS, NTP, KMS, etc.

Soft Skills:

  • Excellent communication skills in English, German or Mandarin is a plus.
  • Good telephone manners
  • Self-motivated
  • Ability to work on own and under pressure

We offer you to be part of a brand-new office from the beginning and constant development.
Connect44 employs a diverse range of talent to create an environment that fuels innovation and
continuous improvement and success. If you have passion for your work, for your team, for the
company and the services we deliver, join our company. We live a family atmosphere, support
each other and always have space for a good laugh.