Connect44

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Project Coordinator

Connect44

Project Coordinator

Job Location

Bracknell, Berkshire

Available Positions

1 positions

Job Type

Contract

Job Ref. Number

3148412943236

I'm recruiting for a Project Coordinator with Telecoms Experience. Must be competent with Excel to conduct reports and pivots. Strong MS Office skills with Outlook, Word. 1 year contract. Daily rate DOE. Flexi role, based in Bracknell.

I'm recruiting for a Project Coordinator with Telecoms Experience. Must be competent with Excel to conduct reports and pivots. Strong MS Office skills with Outlook, Word. 1 year contract. Daily rate DOE. Flexi role, based in Bracknell.

Duties/Responsibilities:

  • Preparation and production of daily, weekly and monthly management reports using Word, Excel and PDF.
  • To receive weekly Remedy ticket reports and to analyse and extract the data and use it in the production of management reports.
  • To maintain the CSI (Continual Service Improvement) Logs
  • To produce the monthly Service Review Report (SLA Reporting)
  • To produce the Monthly FMS Single User Ticket reports
  • To chair weekly meetings with Customer and present the weekly reports and weekly ticket performance stats
  • To attend monthly Service Review meetings with the Customer and present the SLA Performance Report
  • To become the owner of the process documents and be responsible for maintaining and updating them e.g. the Joint Operations Manual etc
  • To provide administrational support to the team as and when required
  • To maintain and update the Change Calendar with forthcoming Change Request's
  • To assist with Jeopardy Management by ensuring tickets are being updated regularly and then chasing the relevant fault agency if updates in the ticket are not current
  • Owner of SharePoint site e.g. general housekeeping, organizing folders and content so storage of information is organized and info can be easily found.
  • Support any ad hoc reporting requirements.

Compulsory experience/skills required:

  • 3-5 years' experience in an administrational or project supporting role
  • Good communication skills both written and verbal
  • Strong MS Excel skills with the ability to produce graphs from statistical data
  • Strong customer facing skills
  • Presentational skills - ability to present to stakeholders of all levels
  • Ability to work with numerical and statistical data
  • Ability to work to tight deadlines with attention to detail required
  • Ability to work unsupervised

Desirable experience/skills required:

  • Any knowledge or experience of working in a technical industry
  • Advanced excel skills/Knowledge of ITIL Processes