Project Manager

Accountable for the End-to-End Delivery of Application Services assigned projects for Group Functions, within assigned budget, timelines and quality.

Role involves managing key stakeholders across the business, owning communication and alignment between the business and Group Technology Operations teams at projects levels, accountable for delivering associated IT services tasks.

Key accountabilities and decision ownership:

• Accountable for Application Services delivery Management within GO
• Manages key stakeholders in the delivery chain of assigned projects
• Owns the communication and alignment between the Business and IT services management teams
• Plans, recruits and allocates resources to assigned projects
• Monitors progress on projects, addressing adjustments needed for successful delivery
• Ensures that projects are delivered according to GO standards, processes and governance
• Accountable for gaining investment approvals from customers and financial approval boards, ensuring budgetary and forecasting cycles are completed for planned investments
• Acts as an entry point for escalations to management
• Accountable for management reporting for assigned projects

Core competencies, knowledge and experience:

• At least 5 year experience working in an IT service transition business environment
• Strong experience in project management with strong service delivery and operational background
• Experience in IT Service provisioning
• Strong communication and decision making skills with the ability to balance conflicting interests
• Knowledge of operational procedures and process standards (e.g. ITIL)
• Fluent in English
• Experience of working in large multi- national, matrix based organisations
• Experience in building and selling business cases for complex projects
• Well-developed technical knowledge across a broad range of IT topics
• Strong stakeholder management

Must have technical / professional qualifications:

• Networking/Computer Science engineering degree
• Project management skills (Prince2, PMI)
• ITIL V3 Foundation