Connect44

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Senior Technical Support Engineer

Connect44

Senior Technical Support Engineer

Job Location

Timisoara

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

STSE21102021_T

We are looking for a Senior Technical Support Engineer for our team in Timisoara who will work in our Technical Assistance Centre from where we are providing industry
leading post sale technical support for customers around EU.

Your role will include:

  • Answer queries on basic technical issues and offer advice to solve them
  • First line support for our customers
  • Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing, software and networks
  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers
  • Fault diagnosis, log collection and resolution of issues, in cooperation with system and equipment suppliers as appropriate
  • Manage and arrange 3rd party engineers for onsite troubleshooting at customer’s sites
  • Asset and resource delivery and management
  • Travel may be required within EU
  • Follow processes of network security and data protection
  • This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone
  • skills whilst providing customer value. Technical training will be provided
  • Required competencies

Hardwares:

  • Mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc.), including: microcode upgrade, management module configuration, RAID configuration, installation and replacement of accessories, and installation of operating systems (window, Linux, ESX)
  • Mainstream lowMainstream low--end storage (HUAWEI, Lenovo, Dell EMC, HPE, NetApp), including: installation end storage (HUAWEI, Lenovo, Dell EMC, HPE, NetApp), including: installation and replacement of accessories, microcode upgrade, management module configuration, RAIDand replacement of accessories, microcode upgrade, management module configuration, RAID, , LUN, host mapping, etc.LUN, host mapping, etc.
  • Brocade SAN switches, including: initial configuration, zone confiBrocade SAN switches, including: initial configuration, zone configuration, etc. guration, etc.

Virtualization:

  • VMware vSphere includes: installing ESX, vCenter, configuring virtual networks, storage, clusters, VMware vSphere includes: installing ESX, vCenter, configuring virtual networks, storage, clusters, creating virtual machine modulcreating virtual machine modules, etc. es, etc.
  • Microsoft HyperMicrosoft Hyper--v, including: installing Hyperv, including: installing Hyper--v, SCVMM, configuring virtual network, storage, v, SCVMM, configuring virtual network, storage, cluster, creating virtual machine mocluster, creating virtual machine modules, etc.dules, etc.

Operation System:

  • Windows and Linux operating systems, including: user and permissions configuration
  • Windows roles and services, including: install and configure AD, File Server, DFSWindows roles and services

Soft Skills:

  • Excellent communication skills in English, German or Mandarin is a plus
  • Good telephone manner
  • Self-motivated
  • Ability to work on own and under pressure