Connect44

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Service Delivery Manager

Connect44

Service Delivery Manager

Job Location

Bracknell, Berkshire

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

7868745642145

I'm recruiting for Service Delivery Manager MUST HAVE Telecoms to join our friendly company. This will be a full time position Monday - Friday which includes flexible working of 3 days office based and 2 days (Monday and Friday) home based. The salary depends on experience.

I'm recruiting for Service Delivery Manager MUST HAVE Telecoms to join our friendly company. This will be a full time position Monday - Friday which includes flexible working of 3 days office based and 2 days (Monday and Friday) home based. The salary depends on experience.

General

  • Management of ongoing project profitability. Maintain updated project cost vs revenue trackers, to form an input into internal financial reports.
  • Resource co-ordination/ assistance with recruitment.
  • Drive the development and agreement of detailed SLA's for new services being delivered
  • Monitor and manage ongoing SLA performance, identify and implement corrective actions as required
  • Where applicable, for SLA/KPI which have not met the target, to document, review and establish mitigation proposals for formal approval with customer(s).
  • Analyse all aspects of performance and provide new insights into the customer experience for the Service reviews
  • To generate the monthly review packs
  • Identify continuous improvement activities to drive improvement in SLA achievement with the Operations environment
  • Complete operational review with customer(s) in relation to the end to end service performance.
  • Where relevant to the service to manage vendor relationships that are key to the service.
  • To manage the register of risks, actions, issues and decisions and ensure they are completed within the required timescales.
  • Ensure commercial requirements agreed between company and customer(s) are met. Where there are disparities, develop and drive through solution proposals to meet expectations.
  • Assist with new business development via successful service delivery and ongoing client relationships.

Skills and Experience Required:

  • Experience in IT/Telecommunications industry
  • Relationship management
    • Ability to develop and manage relationships at all levels of the organization.
    • Experience of working with multi culture teams
    • to be able to win the trust of customer(s) in challenging and changing circumstances
  • Operational Leadership
    • Proven expertise in leading service and process improvement activities within a complex service delivery environment.
    • Experience of managing third party relationships.
  • Commercial management
    • Ability to manage costs with staff / suppliers / sub-contractors
    • Experience upselling into customers to increase revenue.