Service Desk Engineer

I'm recruiting for a Service Desk Engineer to handle site access request for technicians for local troubleshooting purposes. It is shifts role 6am -3pm, 10am-7pm. Hybrid role Based Bracknell, salary DOE. Would you be interested or know someone suitable?

Main tasks:

• Receive full training from existing experienced operational staff.
• Receive and process calls and tickets associated to the accessing of telecommunications sites across the
• UK.
• Handling access request forms across different site bands in order to grant permission on site to
• technicians for local troubleshooting purposes within agreed SLAs.
• Manage all Landlord communications relating to site access requests
• Manage access to site (keys, supervision access, outages, etc)
• Facilitation of any outages with Argora (or any other 3rd party)
• Arrange site supervision and issue purchase orders to 3rd party providers
• Manage attendance and supervision where required
• Raising of all requests with maintenance teams in relation to post work reports and any other
• potentially hazardous incidents.
• Manage escalation for urgent or critical site access requirements.
• Uploading of relevant documentation to access site onto the appropriate systems.
• Database update for fields related to access management, i.e. those included at SAR or access
• restriction.
• Support with Automation initiatives to improve operational efficiency.

Required competencies:

• Excellent spoken and written English language
• Excellent IT skills, handling high-volumes of tickets across multiple platforms.
• Customer oriented
• Flexibility and adaptability skills
• Basic telecommunication knowledge and ticketing system experience would be an advantage.
• Strong knowledge of Microsoft office suite
• Team player, highly organized and self-mana