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Service Desk Engineer - French speaking (PT 507 Basic)

Connect44

Service Desk Engineer - French speaking (PT 507 Basic)

Job Location

Timisoara

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

SDEFSPT507BASIC_T

We are looking for a Service Desk Engineer - French speaking (PT 507 Basic), based in Timisoara

Initial Requirements:

  • Knowledge in 2G, 3G, 4G technology, in general
  • General Technology Knowledge with emphasizes on Huawei OMCs (M2000, U2000, U2020) – Verifying Alarms, Verifying site state, understanding its content
  • Process and other Tools related skills
  • Configuration management Activities on Huawei/Ericsson Radio Products
  • Troubleshooting of the issues appeared after the remote implementation of network related services including but not limited to: integration, configuration, re-homing using predefined work instructions
  • Support for site integration/swap/upgrade for all the RAN technologies 2G, 3G, 4G and 5G for multivendor environment (Huawei/Ericsson).
  • Pilot solution testing
  • Preventive maintenance and software upgrade using predefined work instructions
  • Assistance for field staff during various implementation activities, planned works and related-basic troubleshooting
  • Ensure accurate and timely creation, update and completion of all tickets, with prompt escalation and notification of incidents during operations as per technical instructions received from both customers and internal management
  • Ensuring that telecom services are delivered within the contractual deadlines
  • French knowledge: B1

Responsibilities and Activity overview:

Prod Indus (PT 507 Basic)

  • Hotline related activities  technical support offered for the coordination of field engineers on site or other issues, which require technical expertise
  • Preparing the prerequisites related to the integration activities
  • Ticket creation & handling related the detected network faults
  • Integration operation related activities
  • Port Migration activities
  • IPSEC (IP security) related activities
  • Port synchronisation activities
  • Technical activities related to required network changes & updates
  • Technical support for site integration/swap/upgrade for all the RAN technologies 2G, 3G, 4G and 5G for multivendor environment (Huawei/Ericsson)
  • Post operation activities
  • Performing Database checks & updates
  • Checks performing & reporting activities related to the daily performed operations
  • Removing different network configuration
  • Rehoming activities
  • Improvements proposal for existing processes & procedures