Connect44

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Service Desk Engineer [Spanish/German/English speaking]

Connect44

Service Desk Engineer [Spanish/German/English speaking]

Job Location

Bucharest

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

30092021

For our new services and operations center in Romania we are now looking for a motivated team player as a Service Desk. With your service-oriented and analytical way of working and your strong sense for quality you support the team in order to reach the set target in the most efficient and professional manner.

Main tasks

  • Perform TIS & DAS and mobile network surveillance
  • Act as a single point of contact for phone calls, tickets from customers regarding TIS (technical infrastructure system) /DAS (distributed antenna system) incidents, technical escalations and queries
  • 1st line support – troubleshooting of TIS & DAS related incidents
  • Handling access request forms in order to grant permission on site to technicians for local troubleshooting purposes
  • Act as a point of contact for the customers 2nd line support (back-office team)
  • Escalate complex incidents to the back-office team
  • Escalate network major incidents related with the TIS & DAS to the Incident management team according with the incident management process
  • Provide remote support for the fields service team on the local language
  • Provide weekly reports from the ticketing and alarming systems
  • Support the Incident and Change management process, being in charge of pre and post planned activities
  • Provide regular updates to the customers on activities status in accordance with each agreements
  • Report on relevant KPI’s in relation to the agreed levels

Required compentencies

  • Excellent spoken and written German or Spanish or English language
  • Basic knowledge on technologies like CDMA, TDMA, GSM, UMTS, and LTE
  • Basic understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policies
  • Excellent communication skills
  • Customer oriented
  • Flexibility and adaptability skills
  • Strong knowledge of Microsoft office suite
  • Team player, highly organized and self managed

Will be considered a plus

  • Excellent spoken and written English language
  • Experience with Fiber DAS equipment (e.g., CommScope)
  • CCNA (Cisco Certified Network Associate Data Center)
  • ITIL (Information Technology Infrastructure Library)
  • Manufacturer certifications (e.g. Microsoft, Cisco, VMware, Oracle)
  • Ticketing system experience

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.