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ServiceNow Technical Programme Manager


ServiceNow Technical Programme Manager

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ServiceNow Technical Programme Manager
Permanent Role
Zurich - Switzerland

ServiceNow Technical Programme Manager

Permanent Role

Zurich - Switzerland

On behalf of our client, one of the fastest growing business consultancy firms in Switzerland, we are currently looking for an experienced ServiceNow Technical Programme Manager, for a role based at our client's site in Zurich- Switzerland.


  • In our Client's Technology Strategy & Transformation Team, their expertise is rooted in a deep understanding of technology coupled with excellent communications skills and broader business understanding
  • Work on challenging ServiceNow projects, either within a larger team or as an advisor on smaller engagements
  • Support clients through complex Enterprise Service Management transformations and ServiceNow implementations
  • Work across several industries including our primary focus areas of Life Sciences, Financial Services, Consumer Products and Public Sector
  • Work in international teams with very professional and like-minded colleagues, and engage in and manage business development activities, marketing initiatives and practice development activities
  • Develop and broaden your network by working together with other parts of the company or other member firms outside of Switzerland

Your Profile

  • You have 4 or more years of experience leading ServiceNow implementations (ServiceNow ITSM, ITOM, SAM, Sec Ops, IRM or associated modules) of major business & system transformation efforts
  • You have experience in agile delivery methodology - SCRUM, etc
  • You are capable at developing / reviewing and maintaining a comprehensive implementation plan for a ServiceNow implementation
  • You have experience in managing design and development teams through full delivery lifecycle, including managing project financials
  • You have experience in presenting progress updates and providing details of risks and issues to senior stakeholder
  • You have experience in managing and resolving typical technical and delivery issues on ServiceNow delivery projects in collaboration with client stakeholders
  • You have experience in working with near-shore and off-shore deliver teams
  • You have a strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • You have strong technical project management and/or leadership skills
  • You are a certified ServiceNow System Administrator
  • You are a confident communicator in English and German