Services Manager

Job Requirements:

• Gain Insight into customers’ strategies and services pain points in the industry, business, network, and operation, accurately understand customer services requirements, resolve customer problems, and develop customer services strategies.
• Capable of managing small/middle level delivery projects, good project management skills with good internal cross function cooperation skills
• Establish a communication mechanism for mid – and high-level customers, plan service topics related to summits, high-level visits, and develop and maintain key customer relationships (CTO, engineering director, and maintenance director). Expanding and maintaining universal customer relationships
• Manage customer expectations and perceptions, obtain VOCs and manage issues, survey satisfaction, and top N improvements. Crisis management, such as critical customer complaints, critical network accidents, and critical management escalation
• Understand and guide customer requirements and explore sales opportunities in product solutions, professional services and installed base operations
• Build service partner systems and capabilities based on industry or NAs, and guide partner resource investment

Work Experience:

• 1-3 years working experience in ICT industry as PM or service manager
• Technical background preferred
• Good communication skills
• French and English as working language