Support Engineer

Job Purposes – Solar Inverters

Pre-sales support

• Pre-sales testing support, holding workshops with customer or partner on technical issues.
• Bidding support on technical and engineering related part.
• Presentation of the technical service, solar products during some living exposition of solar energy
• Follow up issues that may arise during testing/workshop/bidding activities.

Engineering support

• Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
• Onsite support for site survey, installation or commissioning when necessary.
• Commissioning, improvement of the troubleshooting, intervention on site when necessary
• Interface with engineering partner to locate technical problems that may arise during the engineering process.

Key Attributes

• Good customer relationship management skills
• Ability to absorb and then fully communicate technical information and data
• Approachable, adaptable and solution-orientated
• Very organized, reliable and consistent
• Tenacious, Dedicated and Self-sufficient
• Ability to co-operate and work with peoples from different cultures
• Fluent oral and written English

Experience Required

• At least 2 years in electronics or electricity industry (technical service, commissioning service)
• Focused customer service background
• Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
• Good Understanding of PV plant structures, roof top structures.
• Multi-skilled in both the theoretical and practical aspects of electrical work

• Educated to degree level in electrical engineering or equivalent
• Working knowledge of CE (conformité européenne) standards

Qualifications Desirable:

• Be willing to travel on site frequently, 20% plus per month.
• Must be approachable with strong communications skills as you will be interacting with clients daily
• Working knowledge of local Country Standards as required