Connect44

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Technical Coordinator [French speaking]

Connect44

Technical Coordinator [French speaking]

Job Location

Bucharest

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

TCF112022

We are looking for a French speaking Technical Coordinator based in Bucharest

As part of our Operations team supporting the French customer, we are looking for a highly motivated and experienced operations professional to be our new Technical Coordinator, providing cross-functional technical support across the infrastructure management and web application services delivered to our customer. With your service-oriented and analytical way of working and your strong sense of quality, you will support and guide other Service Desk team members’ technical competencies to deliver industry “best practice” monitoring and support for the customer’s EV charging services.

Key Accountabilities:

  • Coordinate the technical activities for EV charging infrastructure and web applications monitoring and support processes
  • Undertake system monitoring activities, issue resolution and call handling activities as required to deliver operational performance in line with agreed customer service levels
  • Instruct and support accordingly other Service Desk team members on technical queries
  • Responsible for new joiners training activity and other technical trainings required
  • Liaising with Service Delivery manager to prepare written reports of performance, results, recommendations and best practices

Delivery Excellence:

  • Provide proactive and reactive problem solving support to all stakeholders on EVs, charging infrastructure and other EV related topics such as charging applications, demand analysis, energy resilience and EV safety
  • Effective collaboration with management to ensure overall service quality standards
  • Liaising with senior management to determine technical training plans for team members

Quality Assurance:

  • Provide regular updates to the customers on activities status in accordance with each agreement
  • Ensuring the tasks performed by team are adequate to the quality regulations
  • Identify technical gaps within the team members and cover them through work instructions
  • Participate in continual service improvement activities

Other:

  • Report on relevant KPI’s in relation to the agreed levels

Authorities:

  • Coordinate and prioritize activities of other Service Desk team members
  • Escalate complex situations to the management team

Key Competencies:

Mandatory:

  • Minimum C1 level for French language speaking and writing capabilities
  • Excellent spoken and written English
  • Experience of Service Desk/Help Desk/NOC teams, working practices and procedures
  • Basic knowledge of the Electrical Products industry and/or Electrical Vehicle Charger Industry
  • Strong communication skills
  • Highly self-motivated and diligent
  • Self-starter and pro-active
  • Strong performance focus
  • Team player, highly organized and self-manage

Essentials:

  • Flexibility and adaptability skills
  • Familiarity with one or more of the following: electric utilities, electric vehicles, high-voltage batteries, and/or electric vehicle charging infrastructure is strongly preferred.
  • Customer-oriented

Important:

  • Direct experience of service management tools
  • Aptitude for quickly learning technical and procedural topics
  • Problem-solving skills with an emphasis on resolution of technical problems
  • ITIL-related Certification would be an advantage