Connect44

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Technical Support Engineer [English Speaking]

Connect44

Technical Support Engineer [English Speaking]

Job Location

Timisoara

Available Positions

1 positions

Job Type

Permanent

Job Ref. Number

TSSE4042022

For our team in Timisoara we are looking for an English Speaking Technical Support Engineer

The TAC (Technical Assistance Centre) is responsible for providing industry leading post-sale technical support for customers around EU. Your role will include: Answer queries on basic technical issues and offer advice to solve them

  • First-line support for our customers
  • Assist in setup, configuration and maintenance of servers, storages, desktops, audio, visual, printing, software and networks
  • Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed between CTE and customers
  • Fault diagnosis, log collection and resolution of issues, in co-operation with system and equipment suppliers as appropriate
  • Manage and arrange 3rd-party engineers for onsite trouble-shooting at customer’s sites
  • Asset and resource delivery and management
  • Travel may be required within EU
  • Follow processes of network security and data protection

This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value. Technical training will be provided.

Qualifications/Experience Networks:

  • OSI and TCP/IP models
  • Optical, Structured Cabling etc.
  • LAN switches such as VLAN, SPT, EtherChannel, Trunk, etc
  • Networking technologies such as MPLS, BGP, OSPF, ISIS, QoS, ACLs, VPNs, AAA
  • Experience in using network monitoring tools for performance, troubleshooting and capacity planning
  • CCNA or CCNP preferred

Soft Skills:

  • Excellent communication skills in English and Italian – (German or Mandarin would be a is a plus)
  • Good telephone manner
  • Self-motivated
  • Ability to work on own and under pressure