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VAS Cloud Front Office Engineer


VAS Cloud Front Office Engineer

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Great permanent opportunity to work as entry level Value-Added Services Engineer in an Operational Environment. The value-added service (VAS) team is in charge with implementation of non-core services, or in short, all kind of services beyond standard voice calls or other bearer only type services. The Front Office Engineer will monitor all the VAS alarms and do the first level troubleshooting within scope of contract and secure that all the alarms are properly handled whilst ensuring customer satisfaction.

Key experience

  • Basic knowledge of Unix/Linux operating systems
  • Basic knowledge in database like MySQL, SQL, Oracle
  • Good understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policies
  • Good understanding of Cloud technologies (virtualization, VMWare)
  • Good knowledge in Microsoft Office suite


  • Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
  • Highly self-motivated and diligent
  • Self-starter and pro-active
  • Excellent team-working skills, stress-resistant
  • Strong performance focus
  • Be able to judge on operational acceptance complex new systems / applications
  • Aptitude for quickly learning technical and procedural topics
  • Problem-solving skills with an emphasis on resolution of technical problems and demonstrated ability to quickly understand complex systems
  • Excellent written and verbal communication skills in English language
  • Previous experience in NOC environment could be a plus
  • Certifications: Any Certification related to Telecom shall be an added advantage


  • 24/7 supervision of VAS Cloud platform and all related services and applications in accordance with the agreed service levels
  • Monitoring, troubleshooting, fault acknowledgment and fault analysis
  • Follow-up on incidents from reception of request until closure
  • Work with the application for trouble ticket management
  • 1st level restoration and preventative maintenance
  • Support the Problem Management process by providing input for problem tickets
  • Support the Change Management process by handling customer communications for all planned works during change window
  • Work utilizing pre-prepared Instruction, script commands
  • Maintains the service delivery level within the agreed SLAs
  • Report on relevant KPI’s in relationship to agreed levels
  • Work on shift 24/7 11.5 hours per shift up to 4 weekend days per month maximum.