Connect44

Fixed Network Network Management Centre

Connect44

Connect44 operates network management centers in the UK, Germany, and Romania, each equipped with modern video-walls and high-spec IT infrastructure to ensure 100% connectivity to our customer's networks.

All services in one place:
service management
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Connect44

Fixed Network Network Management Centre

Connect44
Configuration & Implementation

Our long-standing team in Hamburg has been providing network services for many years now, offering innovative services for configuration & implementation with rapid response times, to ensure high-class services for our customers.

24/7H Network Monitoring & Management

We provide 24/7/365 network management services in the most modern tech hubs, equipped with state-of-the-art technology, assuring round the clock operations in our centers.

Order Management

We understand all the processes involved in order management from coordination, planning, and optimization of the order flow.

This includes all business and technical procedures from the processing of incoming customer orders to the delivery of the ordered products.

Our order managers are in direct contact with the client, technicians, and customers.

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Connect44

Fixed Network Network Management Centre

Connect44
Overview of Our Technical Knowledge for Fixed Integration

We have pride in our team of experts who have a complete range of technical expertise, combined with years of experience for various telecom operators. Their know-how covers technical support for processes, business products, multi-vendor expertise, protocols, and many others.

Network monitoring

Event Management: React, correlate, record, acknowledge, process

  • Network Management Systems (Vendor specific)
  • Umbrella Tools (e.g. Netcool)
  • Ticketing System (e.g. Remedy)
Event correlation
  • Incident to Change correlation
  • Cause & Effect analysis (Network & Service impact)
  • Information Management (external & internal Customer)
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Connect44

Fixed Network Network Management Centre

Connect44
Network assurance
  • Network incidents
  • 1st Level analysis & intervention
  • 2nd Level analysis & intervention
  • 3rd Level analysis & interventions (IP)
Projects are supported in order to optimize OSS/ BSS environment for daily business
  • Concepts for tools and processes
  • Data enrichment (CMDB) for monitoring and ticketing system
  • Scripting (mass changes, live network status)
  • Identification of root causes based on region or area of affected services and related technique
  • Reporting of Statistics and KPI & KQI development (network & service availability)