Do you have experience in technical support and enjoy working with customers? Are you fluent in Portuguese and English and looking to grow in a dynamic, tech-driven environment? Then we’d love to hear from you!
Main activities and tasks::
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Serve as the main point of contact for customer calls and tickets related to TIS (Technical Infrastructure Systems) and DAS (Distributed Antenna Systems) incidents, escalations, and inquiries.
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Manage access request forms to authorize on-site technician interventions for troubleshooting purposes.
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Act as a liaison with the 2nd line support team (back office).
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Escalate complex incidents to the back-office team and major incidents to the Incident Manager.
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Provide remote support to the field service team in the local language.
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Prepare weekly reports based on ticketing and alarming systems and key performance indicators (KPIs).
Required Experience:
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Fluent spoken and written Portuguese and English.
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Excellent communication and interpersonal skills.
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Customer-oriented mindset.
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Flexibility and adaptability.
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Strong knowledge of Microsoft Office tools.
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Team player, well-organized, and able to work independently.
What we offer:
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100% remote work.
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The opportunity to be part of a multicultural and innovative team.
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Professional development within the tech sector.
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A dynamic and collaborative work environment.
If you're interested in this opportunity, don’t hesitate to apply. At Connect44, we’re looking forward to meeting you!
