Swiss telecom leader Sunrise has taken another step forward in network excellence by expanding its partnership with Connect44, one of the largest providers of telecom engineering and managed services in Europe. Together, the two companies are enhancing Switzerland’s connectivity through advanced Fixed Network Operations Centre (NOC) services - powered by round-the-clock monitoring, automation, and AI-driven insights. 

Swiss Precision Meets Next-Generation Network Operations

The partnership between Connect44 and Sunrise embodies the reliability and precision often associated with Swiss engineering. Both companies have expanded their collaboration through enhanced Fixed Network Operations Centre (NOC) services, bringing the same meticulous attention to detail that characterizes Swiss manufacturing into telecommunications.

Francis Schmeer, Group CEO at Connect44, who manages operations across 12 European markets and Malaysia from the company’s Swiss headquarters, highlights the cultural alignment: “As Connect44 and Sunrise are both Swiss companies, we share certain important cultural values: quality, precision, innovation, timeliness and reliability.”

Since its inception in 2014, the partnership has grown to cover continuous network monitoring, automated fault detection, and multilingual technical support - all delivered in line with the exacting standards expected in Swiss business culture. 

Connect44 Fixed NOC Supports Network Stability

Connect44 operates its Fixed NOC through a Delivery Operations Centre that monitors Sunrise’s network infrastructure around the clock. The team addresses incidents proactively, using AI, automation, and analytics to detect faults and resolve tickets before they impact customers.

“At Connect44, our Fixed NOC plays a central role in supporting Sunrise’s network stability and customer satisfaction,” Francis explains. “We’ve built a highly specialised, multilingual NOC team operating 24/7 from our Delivery Operations Centre. This setup allows us to monitor, manage and troubleshoot network events in real time - proactively addressing issues before they impact customers.”

The teams work closely with Sunrise engineers to resolve incidents quickly and implement preventive measures, aiming to reduce repair times and maximize network availability. “For Sunrise, that means improved uptime, faster incident resolution and consistent service quality,” Francis notes. “We integrate deeply with their operational processes, ensuring seamless communication and escalation paths.”

Advancing Automation and AI Together

The collaboration has accelerated Connect44’s development of automation technologies and AI applications. Technical teams from both companies participate in joint projects focused on network automation and predictive analytics.

“Our talent strategy is a key driver of co-innovation with Sunrise, especially as we continue to develop further automation and AI technologies,” Francis states. “At Connect44, we invest heavily in recruiting, training and retaining top-tier NOC engineers who bring deep technical expertise.”

Multilingual Teams for a Multilingual Market

Switzerland’s diverse linguistic landscape requires service providers to operate in German, French, and Italian. Connect44 ensures its management and technical staff have the necessary language skills to support Sunrise’s customer base across the country. “Switzerland is a unique environment with high expectations around precision, quality, and multilingual communication,” Francis explains. “That’s why we build teams that are not only technically skilled but also culturally aligned - fluent in local languages and deeply familiar with Swiss operational standards.”

Connect44’s operations blend best practices from its international markets with compliance to local regulations. Teams receive training in Swiss network standards and regulatory frameworks to guarantee both operational excellence and legal compliance. “We also try to bring new learnings and best practices from outside of Switzerland that may be relevant for the Swiss market,” Francis concludes.

Discover how Connect44’s expertise can enhance your network operations and drive reliability, automation, and efficiency. Learn more about our full range of services by visiting our Solutions Portfolio dedicated page: https://www.connect44.com/solutions-portfolio